FAQs

1. What kind of products do you sell at Gurolancers?

At Gurolancers, we offer a diverse range of products across multiple categories, including fashion, home decor, electronics, beauty, and more. Our goal is to provide a one-stop shopping experience with a curated selection of high-quality items to suit various tastes and preferences. Explore our store to discover the richness of options we have for you.

2. How can I place an order on your website?

Ordering is easy! Simply browse our online store, select the items you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.

3. What payment methods do you accept?

We accept both Cash on Delivery and card payments, including Visa, Mastercard, and all UAE Visa cards.

4. Can I modify or cancel my order after it has been placed?

Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase. If you have any concerns, feel free to contact our customer support for assistance (https://gurolancers.com/policies/contact-information).

5. How can I track the status of my order?

You can track your order through your order number or tracking number, which will be provided to you. Track your order (https://gurolancers.com/tools/tracking).

6. What is your return policy?

Our return policy has a timeframe of 3 days from the delivery date. To initiate a replacement, contact us via email at contact@gurolancers.com or phone/WhatsApp at https://wa.me/447748962041. Provide your order number, reason for the request, and photos or videos of the product if applicable. We do not offer replacements for "change of mind." Refund policy details can be found (https://gurolancers.com/policies/refund-policy).

7. Do you offer international shipping?

We offer shipping only within the UAE, and it comes with free shipping.

8. How can I contact customer support?

You can connect with us via phone at https://wa.me/447748962041 or email at contact@gurolancers.com.

9. Are the products on your site authentic and of high quality?

Yes, we are committed to ethical sourcing and quality. We work closely with our suppliers to ensure that our products meet high standards for both comfort and ethical practices.

10. What do I do if I receive a damaged or defective product?

We are fully responsible, and we will replace the damaged or defective product free of charge. Contact us through the provided channels, and we will guide you through the replacement process.